Nest Aware as part of Google One

[sjd101]

I have Nest Aware as part of  my Google One membership that I have recently upgraded.  I already had a Nest Aware subscription so i didn't need it.

However, its recently expired.  So I tried to redeem my benefit from Google One.  The link redirects you to the Google Home app.  I just get a message " Try Setting Up Later". This subscription is not ready yet. I have contacted support via email and I am getting nowhere resolving this.  They actually have no idea how to resolve this so I thought I would post here to see if anyone else has this issue and maybe find a solution.

Thanks

[EmptyNester]

I'm not familiar with Google One.  I found this:

Nest Aware

Only included in the UK so far, a Nest Aware subscription that includes extended storage of video from home security cameras is now part of the 2TB Premium plan and above, starting from £8 per month or £80 per year. Considering Nest Aware costs £6 per month or £60 per year on its own, this seems like a great deal.

So I'm guessing you are in the UK?

It also says you can contact support by phone, chat, or email through the Google One app 24/7. Response times for phone and chat are 2 to 3 minutes, while emails can expect a response within 24 hours.

Hope this helps and I'd love to hear what you find out.  

One more thing.  Since your Nest Aware ran out anything recorded is not gone and will not come back.  Only new footage will be recorded going forward.

[sjd101]

Yes I'm in the UK. Been dealing with Google One support but they have been unable to resolve it so far. Just been escalated to a higher tier support team after 2 weeks of emails and recommendations. 

Google integration normally seamless but not on this occasion. I'll respond with a solution IF Google are able to resolve this