Nest Aware not shown as “available subscription”

[Tom19]

I have a Nest aware account on two other properties. I added a Camera to a third property and I am not able to subscribe to Nest aware for this home. Everything on the website says that I should be able to find “available subscriptions“ in the Google store and add a nest aware. The only available subscription I have is for a pixel phone. Has anyone run into this problem? 

[MplsCustomer]

@Tom19 

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Anonymous]

Expect a plethora of ongoing issues it is google after all.

[EmersonB]

Hello everyone,

@Tom19, thanks for reaching out here in the Community. How's it going with your Nest Aware subscription? Were you able to reach our support team? Hit this link to subscribe to Nest Aware. Let us know how it goes.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let us know, as we'll be willing to assist you further. 

Thanks for your help, @MplsCustomer and Emerson.

Best,

Jenelyn

[Jenelyn_O]

Hi Tom19,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Thanks,

Jenelyn