My cameras are online but nest aware is not allowing me to rewind. I called tech support and got to the point where they asked me to do a factory reset on my camera then lost connection with them. No support, no rewind- just a lot of my time and money wasted. What is going on Google?
By "rewind" do you mean viewing video history? Do you have an active Nest Aware subscription for the Google Nest "home/structure" where your cameras are located? Does the subscription show under Settings | Nest Aware in the Google Nest app and/or the Google Home app?
Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns.
I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
