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Nest Aware subscription for both Nest and Google Doorbells

therealbrad
Community Member

I have several Nest cameras and an original Nest Doorbell. I subscribe to Nest Aware for all these devices. I just got a Nest Battery Doorbell. I understand I have to use different apps for these, but do I also have to buy ANOTHER Nest Aware subscription to use with the battery doorbell? I can't imagine that's possibly the case because it seems insane, but I can't find any info on it. I also cannot get my Nest cameras to show up in the Google Home app. A while back I set up Nest with a google account. I use the same account with the Google Home App and I cannot seem to get the older Nest cameras to show up at all in the Google Home App. 

Several hours already spent trying to get this to work I continued to buy the same brand because I assumed everything worked well together. This is making me frustrated and disappointed. Any help welcomed!

1 ACCEPTED SOLUTION

therealbrad
Community Member

I talked with support last week. Turns out I had added a new home called the same thing as my old home. Once I deleted the new home and re-added the new doorbell to the old home it all made a lot more sense. 

View solution in original post

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

194048
Community Member

I have nest cameras. I need to sign up for a subscription to use it. I need help 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

therealbrad
Community Member

I talked with support last week. Turns out I had added a new home called the same thing as my old home. Once I deleted the new home and re-added the new doorbell to the old home it all made a lot more sense. 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am glad to hear that you were able to get it figured out. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.