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Nest hello backplate

Kgiil
Community Member

Hi

My Nest Hello backplate broke. That is, the topmost edge that should secure it.

I see this is a fairly common issue. I was careful when trying to remove it, using the correct method. However the alu. "lip" was "brittle" and fell off , and this only after a few months use.

I do not find any place to buy this replacement part. 

Can you please help me?

1 ACCEPTED SOLUTION

Brad
Community Specialist
Community Specialist

Hi there,

 

I am terribly sorry to hear about your Nest Camera backplate issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

 

We'll be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

 

Please let me know if you need any further assistance!

Best Regards,

Brad.

View solution in original post

2 REPLIES 2

davidking
Gold Product Expert
Gold Product Expert

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

Brad
Community Specialist
Community Specialist

Hi there,

 

I am terribly sorry to hear about your Nest Camera backplate issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

 

We'll be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

 

Please let me know if you need any further assistance!

Best Regards,

Brad.