Nest Aware subscription

[Skies12]

I swapped my Nest account over to my google account a couple of years ago.  Ever since, I cannot any longer get Aware to work.  In fact, when I try to subscribe, it says that only XXXXX (my name) can subscribe) and won't let me.  It worked fine before the transition.  Now, every 6 months I bang my head against the wall trying to get this stuff to work properly.  Any suggestions?  I'm considering just taking every device off my account and just start all over with a free account.

[MplsCustomer]

@Skies12 

It's not at all clear what is going on in your situation. You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en&co=GENIE.Platform%3DAndroid

[Brad]

Hi there, 

I understand how upsetting this may be, and I'm happy to assist you. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. If neither of those options work for you, please fill out this form, and a higher tier of support will reach out to you with next steps.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad