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Cameras and Doorbells

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Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15720 Views
  • 0 replies
  • 6 kudos

Resolved! Can’t add second camera to my current subscription

I purchased a second indoor nest camera and foolishly migrated my nest account to Google. Now I can’t add my second camera to the subscription. Get to confirm payment and it says request failed. Tried 3 different cards. So my second camera just does ...

Jewel by • Community Member
  • 1627 Views
  • 6 replies
  • 1 kudos

Google nest IQ

How long does a subscription last for a Nest camera? I’ve had no notification and mine seems to have stopped??? I can’t view any recordings or history… and more annoyingly I can’t seem to find a way to renew it!

Warren5 by • Community Member
  • 923 Views
  • 3 replies
  • 0 kudos

Factory reset

I did a factory reset. Removed device from the app and tried to add it back on line. Provided 6 digit code but was unable to enter last 4 digits of S/N. I'm trying to do this remotely.

Bobagnew1 by • Community Member
  • 694 Views
  • 3 replies
  • 0 kudos

Doorbell

Recently purchases Nest Battery Doorbell. I turned on notifications and locations. I can access video from google home / google hub. However, when ringing the doorbell, i cannot get video notification on phone or google hub. I only get the bell notif...

Mktran714 by • Community Member
  • 657 Views
  • 3 replies
  • 0 kudos

Missing Wedge Screw

When installing my new Nest Doorbell (battery), I lost one of the wedge screws (that attaches the backplate to the wedge) and cannot find it. I need a replacement. Does anyone know the size of the screw so I can find one at a hardware store?

RyanHolman by • Community Member
  • 4571 Views
  • 8 replies
  • 2 kudos

Resolved! Unable to record an event length longer than 30 seconds

I have 4 Nest Cam (outdoor or indoor, battery) cameras (connected to power) that I can not get to record an event longer that 30 seconds despite having changed the maximum event length settings and having done a factory reset. Everything else seems t...

Nest outdoor camera replacement power cord

I have a Nest Outdoor cam, not the Nest IQ Outdoor cam. The power cable is not weatherproof as the outer wire casing has degraded and the bare wires are showing, badly. Can the power cable be replaced? If so, how do I get a replacement cable? Also, t...

Outdoor cameras won’t connect to new router

I bought 4 cameras and had an electrician install them. All the wires are in the attic. They were all working fine until I changed my internet provider and got a new modem. I can’t hook them up to my computer now that they’re all wired into the house...

mssbass by • Community Member
  • 1297 Views
  • 3 replies
  • 1 kudos
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