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Nest Backyard Camera Stopped Working When I upgraded my Internet

Klynch
Community Member

So I upgraded to a faster speed internet sysem, and i had to reset my cameras.  I was able to resett the front door camera and indoor camera.  However, I was not successful in resetting the camera in the backyard.  So I am on the phone with the ADT provider and he basically was telling me to push a button.  Finally I expalined to him there is no button to push however, there is a hole where a pin can go in.  He than said to stick and safety pin or paper clip in it.  I did this several times and nothing happen.  At one point I am standign on the ladder in sweltering heat pressing on the button for over 5 minutes and nothing happen.  No light, No Sound No nothing.  They are sending out a tech which will probably run me a cool $100.00.  Can someone help, The Camera is has two wires connected to it.   Thanks. 

1 REPLY 1

MplsCustomer
Bronze
Bronze

@Klynch 

How you do "restarts" and "factory resets" depends on the specific camera or doorbell (https://support.google.com/googlenest/answer/9252162)

and some cameras (as shown in the Help topic) do NOT have a reset button.  For those older cameras, you need to have removed the camera from the Google Nest app while still on your old Wi-Fi network.