Nest Battery Doorbell - No power no internet

[yacosta]

I purchased the nest battery doorbell, and it was working fine. I got an alert saying the camera was offline and the battery was low. I connected the doorbell to get charged, and when it got to 95% I tried installing it, and now the doorbell does not light up. 

I've factory reset it and tried, and still, the doorbell does not light up unless it's plugged in. 

[MplsCustomer]

@yacosta 

Maybe you have a defective battery doorbell and should contact Google Nest Support for a replacement:

https://support.google.com/googlenest/gethelp

[yacosta]

Thank you!!

[janthadeus]

Hi folks,
 

How’s it going with your Nest Doorbell (battery)? Were you able to contact our support team? If so, how did it go?

Feel free to post again if you need help. We're here to help.

Thanks,

JT

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[yacosta]

Thank you @aatienza I just received a replacement doorbell. 

[aatienza]

Hey yacosta,

That's awesome! Thanks for the update. Let us know if you have any other questions, we're here to help.

Thanks,

Archie

[janthadeus]

Hey everybody,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT

[yacosta]

Hi Janthadeus 

Definitely complete. The only question I have is would you know where I can send the bad doorbell or get that information?

[janthadeus]

Hi yacosta,

Got it. I'd like to check this further — could you please share the related case number of your interaction with our team?

Regards,

JT

[yacosta]

Case ID 6-9346000032891

[janthadeus]

Hi there,

Please hang in there — I'll get back to you as soon as I have something to share.

Thanks,

JT

[yacosta]

Thanks!

[janthadeus]

Hey there,

Thanks for your patience. I've reviewed the case you shared and I can confirm that our support team sent you a cart link to proceed with your Nest Doorbell (battery) replacement on September 19, 2022. The email was sent from Google Store and the steps on how to return your Nest Doorbell (battery) are located below the email instructions. Please sort your email on that date. 

Let me know if you have any questions.

Best,

JT

[janthadeus]

Hi yacosta,

Checking back in should you still have further questions here. Let us know by replying to this thread.

Regards,

JT

[janthadeus]

Hi there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best regards,

JT