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Nest Cam Battery

OmarSh
Community Member

I am having difficulty connecting my camera the message I keep receiving cannot connect to cloud. Tried factory setting and router restart it is not working

i have a UniFi network with 2.4 - 5 GHz broadcast. Help is appreciated 

1 REPLY 1

EmptyNester
Gold Product Expert
Gold Product Expert

Hi OmarSh,  I'm an end user like you.  By any chance are you using a G-Suite account?   Google G Suite accounts, or business subscriptions are not valid accounts for nest cameras. Only a standard Gmail account is accepted.