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Nest Battery Doorbell Setup Gets Stuck on Connecting to Joining Device

NotWellBehaved
Community Member

I had a Nest cam doorbell, moved and forgot to get the chime part. Since they don't sell them, I bought a whole new Nest battery doorbell.  However, when I try to set it up in Google Home, it gets stuck on "Connecting to Joining Device".  I read the forums, deleted my other doorbell and deleted the other home I created.  Restarted everything, changed the router settings - and it's still happening.  I need a tech to call me to help resolve.  This is ridiculous.

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@NotWellBehaved 

You'll probably have to initiate the contact, starting with the link below. Depending on your location and the time and date, you may get phone or chat contact options.

https://support.google.com/googlenest/gethelp

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

 

I appreciate your help here, MplsCustomer.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi NotWellBehaved,

 

Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT