Is battery drain issue fixed in the 2nd gen doorbell camera (wired)?

[tjk]

I've owned A Nest wired doorbell which worked fine, plus multiple nest outdoor cameras. Then the new ones came out and I upgraded the whole setup. And then I got punished for my loyalty to the brand because the Nest Doorbell battery would simply drain in colder temperatures (wired setup) and never charge or turn on again if the temperature stayed low.

Google's best solution was to admit the failure and recommend charging the device at home. They are also replacing those cameras under warranty but to the same device. So in reality, there is NO SOLUTION.

Now a couple of days ago I got an email about the 2nd gen new doorbell camera release. So happy to know about it 👿. The questions are:
1. Was the issue solved in this new generation of the wired camera?
2. What I am supposed to do? Ditch the old one and buy a new one, that actually works (hopefully)?

Thank you.

[MplsCustomer]

@tjk 

I think the Google Nest Doorbell (Battery) is simply not suited for colder climates (like ours; we live in Minnesota). But I would think the new 2nd generation Google Nest Doorbell (wired) would be powered like the our older Google Nest Hello Doorbells; the new doorbells come with a Chime Connector (now called a "Chime puck"), like the Nest Hellos.

One question I have, however, is whether the new Google Nest Doorbell (wired) has the same kind of internal battery that the old Nest Hello has.  (Many customers don't even know it has an internal battery.) This internal battery has failed for MANY customers after a year or two (two of ours have failed), causing the doorbell to go offline when the button is pressed. Google Nest says they "cannot" replace them if they are more than a year old; the only workaround is to turn off the "Indoor Chime" setting. (See this VERY long thread: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto....)

[tjk]

Looks like the new wired doorbell doesn't have the battery, it's even smaller in size. I don't know if it has a backup battery you are talking about but at least I believe it should work in colder temps.

But I am from CA, and the current doorbell failed in our not-so-cold winter.

[MplsCustomer]

@tjk 

Yes, I know the new wired doorbell is smaller.  But the small Google Nest Hello Doorbell has an internal battery that most customers do not even know exists.  It powers the camera on the doorbell (which is otherwise powered by the Chime Connector) for the few seconds when the doorbell button is pressed.  It has failed for hundreds of customers; it just wears out and starts to swell up after a year or two (see the long thread above).  I'm wondering out loud whether the new wired doorbell has a different technology than the Nest Hello, or whether it too has a similar internal battery that could also fail.  I've posted this question a couple of times now, but with no answer.  The specs for the new doorbell do not mention an internal battery, but neither do the specs for the older Nest Hello doorbell.

[janthadeus]

Hi folks,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

Thanks for the help here, MplsCustomer and Brad.

Regards,

JT

[Brad · Accepted solution]

Hi there,

Sorry to hear that you're experiencing this, I know I would have the same questions if I was looking into a new product. Since this is a wired device, there’s no charging temperature limitations, as it can withstand temperatures up to -20 degrees C. Please let me know if you have further questions.

 Thank you for sharing your knowledge, MplsCustomer. You shared some very helpful information with our users. 

Best regards,

Brad

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT