nest cam with floodlight will not connect

[Adames]

I had two floodlights installed today. One is working perfectly and the other, for some reason refuses to connect entirely. 

[MplsCustomer]

@Adames 

What exactly happens when you try to connect it?

[janthadeus]

Hi folks,
 

What’s up? Can you tell us more about what’s happening with your Nest Camera with Floodlight? We’d love to help.

I appreciate your help, MplsCustomer.
 

Thanks,

JT

[janthadeus]

Hi Adames,

Checking back in — how's it going with your Nest Camera with Floodlight? Still need our help?
 

Regards,

JT

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Best,

JT