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Nest Cam (2nd Gen) Google Home setup: "Problem connection to cloud"

itsleesimpson
Community Member

Hi,

 

I'm currently trying to set up my Next Cam (2nd Gen) in Google Home. When I get to the "Supplemental Nest terms" step, clicking the "I agree" button gives an error "Problem connecting to cloud - Please try again later".

 

It will not allow me to pass this step.

10 REPLIES 10

Michrich
Community Member

I am having the same issue. I just bought my camera a few hours ago and I’m trying to set up and I cannot.  I have tried multiple times. I have turned off the Wi-Fi on my phone and just used cellular data, I have rebooted my phone, I downloaded the google home app to my iPad and tried that.  I’m going to have to take the camera back if I can’t get through the set up.  Any help would be appreciated. 

@Michrich Is your Google account a personal account or a Workplace account?

itsleesimpson
Community Member

I want to add that I am using a Google Workplace Account.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Yes! I haven't resolved this.

Brad
Community Specialist
Community Specialist

@itsleesimpson

 

You cannot use a Workplace account. Only a standard Google Account will do. No G Suite accounts either. 

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

mts
Community Member

I'm having the same issue. Did either of you resolve this?