cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help

Nest Cam Battery Won't connect to Network Or Reset

Pickmeplease12
Community Member

3 weeks ago

Hi all can anyone please help me. I think it may have been on another network and not removed. I have no way to find out that

 

It won't connect to my app. Tries home and Nest apps. 

 

It won't factory reset via 15 sec button bush 

 

It keeps making a ring noise every 30 seconds give or take. 

 

Thanks for your help in advance. This is making my head sore. 

0 Kudos
1 REPLY 1

MplsCustomer
Bronze
Bronze

2 weeks ago - last edited 2 weeks ago

@Pickmeplease12 

You say this camera "may have been on another network and not removed". What's the history on the camera? Is the camera charged?

Did you follow the factory reset instructions listed in this Help topic, which call for pressing the factory reset button for at least 12 seconds while the camera is plugged in, with the charging cord feeding towards the FRONT of the camera? Did you get any of the responses listed in the instructions?

https://support.google.com/googlenest/answer/9252162

0 Kudos