cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Cam (Battery) missing from home.nest.com...

astralmatrix
Community Member

Google,  I've been a Nest Cam owner & subscriber since 2017 and relied on web browsers to view my two existing Nest Cams since then. Today I purchased and activated a new Nest Cam (Battery) to add to my home.  The Nest Cam was added to my account but is only visible on the Google Home mobile app, which shows it along with my existing two Nest Cams. On home.nest.com my new $179 camera is missing.  I am shocked to learn that Google confirmed that this is expected behavior. See https://support.google.com/googlenest/thread/123135053/nest-aware-issue-2021-battery-cam-not-showing...

 
Browser access of my home Nest Cams is a critical feature I relied on (and likely many other existing customers did as well).  Nest Cam (Battery) should have shipped with a disclaimer that it is not accessible via web browser (only through a Google mobile app), and that existing Nest subscribers will lose this feature. 
 
The Nest Cam (Battery) shipped too soon and Google played bait and switch with its loyal customers.  It is an unfinished product and I will be returning it.
 
Andrew
5 REPLIES 5

Hilto
Community Member

Hi, this is terribly frustrating that you can’t access the cams in the nest app! The Nest app works great and would be good to have my new and old cameras all working through the same app! Can someone let us know if this is on the roadmap and at what point we will see it?

 

mdr2
Community Member

Hi Hilto,  Yes, this is terrible.  That along with the inability to view the cams on your computer.

All we have been given for the roadmap is shown here.  However the bad news is don't look for anything until 2022.   Which is completely unacceptable in my book.

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632

Brad
Community Specialist
Community Specialist

Hey folks,

 

I am terribly sorry for the inconvenience, but it is true that the new Battery powered Nest Cam and Nest Hello doorbell are not available through the online web browser. Because it is not available in the Nest App, it is also not available there. Only available to view the footage in the Google Home App. I understand how frustrating this is, and I thank you for your patience. Please let me know if you need further assistance.

 

Best Regards,

Brad.

oren
Community Member

so... I installed google home app(on iPhone and tablet)... but not available on Mac. Battery nest camera NOT viewable in real time anywhere!  not on nest app, not in browser, not in google home on IOS.  Who was it that said: do no evil!  Well I just wasted a bunch of money...

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.