09-20-2021 09:36 PM - edited 09-20-2021 11:04 PM
Google, I've been a Nest Cam owner & subscriber since 2017 and relied on web browsers to view my two existing Nest Cams since then. Today I purchased and activated a new Nest Cam (Battery) to add to my home. The Nest Cam was added to my account but is only visible on the Google Home mobile app, which shows it along with my existing two Nest Cams. On home.nest.com my new $179 camera is missing. I am shocked to learn that Google confirmed that this is expected behavior. See https://support.google.com/googlenest/thread/123135053/nest-aware-issue-2021-battery-cam-not-showing...
09-21-2021 03:01 AM
Hi, this is terribly frustrating that you can’t access the cams in the nest app! The Nest app works great and would be good to have my new and old cameras all working through the same app! Can someone let us know if this is on the roadmap and at what point we will see it?
09-21-2021 08:24 AM
Hi Hilto, Yes, this is terrible. That along with the inability to view the cams on your computer.
All we have been given for the roadmap is shown here. However the bad news is don't look for anything until 2022. Which is completely unacceptable in my book.
https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632
09-28-2021 02:50 PM
Hey folks,
I am terribly sorry for the inconvenience, but it is true that the new Battery powered Nest Cam and Nest Hello doorbell are not available through the online web browser. Because it is not available in the Nest App, it is also not available there. Only available to view the footage in the Google Home App. I understand how frustrating this is, and I thank you for your patience. Please let me know if you need further assistance.
Best Regards,
Brad.
10-31-2021 05:22 PM
so... I installed google home app(on iPhone and tablet)... but not available on Mac. Battery nest camera NOT viewable in real time anywhere! not on nest app, not in browser, not in google home on IOS. Who was it that said: do no evil! Well I just wasted a bunch of money...
11-12-2021 09:44 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.