Nest Cam (Battery) not recording at night...help!

[Nessa]

For some reason, the Nest Cam is not recording at night.  I've often been outside to close the front gate around 9.30pm, but it picks up NOTHING.  No issues during the day.

[SteveT1]

Hi Nessa, 

Sorry to hear about your experience and for the delay. Let's see what's going on.

A few questions — when did this start? Are there any changes made on the Google Home app? Do you have family members? 

One option you could also check, is your Home and Away routines. You can set up and edit Home and Away routines with the Home app. Check this article About Home and Away routines to learn more. 

Regards,

Steve

[SteveT1]

Hi Nessa,

It's me again. Just checking in to see if the troubleshooting steps shared helped. If you have other questions and concerns, feel free to let me know.

Best,
Steve

[SteveT1]

Hey there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve