Nest Cam Battery (wired)

[tpetty]

Does anyone know the solution for the constant "loading" issue when looking through History of the nest cam? I have a battery powered Nest Cam I have outdoors that I wired up and run 24/7 recording on. When I go to my history tab I can view all pretagged "events" without issue but when I try to scroll to a specific time between any events where I want to see what happened I may get a scroll or two successfully loading but ultimately before I find the exact place I'm always met with a spinning loading wheel and it NEVER loads no matter how long I wait. 

If I jump back using the arrows to one of the pretagged events it will load again no issue. It's specifically when I try to view things between system tagged event triggers. 

Its very frustrating and makes the 24/7 recording stuff often almost worthless. 

HELP!

[MplsCustomer]

@tpetty 

I wonder whether these kinds of issues are Wi-Fi related. We have a slight delay when trying to access history between events but it's usually not more than a few seconds, though it is slower than accessing events.  At times, there is a more significant delay. I can't help but think that browsing through video history must involve bursts of network traffic that could be affected by Wi-Fi performance as well as general internet activity and demands on Google Nest servers.

[tpetty]

I did consider this as well but it's not. I've restarted my modem, I've disconnected and reconnected to WiFi on my phone and I've tried it at different times and placements in my home. Always the same result. I got 500mbps download speeds at my device too on a WiFi 6 network so I can't believe that could be the case. Good suggestion though I just already tried it a few ways. 

[janthadeus]

Hi folks,
 

I’m sorry to hear about your experience viewing your event history. Let’s see what’s going on — a few questions: do you have an Android or iPhone? Does your phone have a pending software update? Were there any changes to your Wi-Fi network? Also, is the camera connected to a 2.4 GHz or 5 GHz Wi-Fi network? 

Here are some troubleshooting steps you can try:

1. Close all the apps running in the background of your phone, reopen the Google Home app. Then, check your event history again.
2. At the highest video quality setting, your cameras can use a large chunk of the internet connection to stream video. Slower internet service might not be able to keep up. Check your internet speed here: https://goo.gle/2JaUmYI. The page would show your download speed then click “Show more info” to check your upload speed. Have a look at this article for your guide: Internet bandwidth and speed requirements for Nest cameras.
3. Open the Home app .
4. Touch and hold your device's tile.
5. At the top right, tap Settings .
6. Choose Video.
7. Under “Video quality,” choose Max or High.
   • High settings uses less bandwidth.
   • Max settings uses more bandwidth.
8. Restart your phone, turn it off for 60 seconds then turn it on.
9. If you have a dual band Wi-Fi frequency switch your connection to 2.4 GHz Wi-Fi to improve your connection.

Let me know how it goes.
 

I appreciate the help, MplsCustomer.

Thanks,

JT

[tpetty]

JT,

Thank you for the thorough reply. I have seen this on Android.

So this has been happening for some time and across different devices so restarted the device itself hasn't solved it. 

Also I have run speeds tests. I get 500Mbps down and 20 Mbps up. I just ran it now and I got 730 Mbps down and 17 Mbps up. Surely I can assume these speeds are more than sufficient for the max video quality correct? I have no issues getting footage recorded in high definition. What seems to be the issue is calling up a specific time stamp. I can scroll through via quick swipe and it will load it very quickly. It's just when I get selective to scroll back and forth to a specific time. Again, it seems more related to getting very specific with my time selection and not network congestion related. 

Finally, I do have a 2.4ghz and 5ghz capable router. It's automatically managed by the router but given the cameras location I think it's likely on 5ghz as it's well within range and I had strong signal when I set it up. 

What is the next step? 

By the way I will try to find an article but I saw a write up from an industry publication where they had similar issues on their nest cam and referenced the experience so I'm figuring I'm not the only one. I'll try to find it and post it. 

[tpetty]

JT,

Here is the link I referenced where the writer has the same experience as me and this was from back in July of 2022. I assumed it was a bug that would be fixed but here we are now 6 months later with the issue ongoing. 

https://9to5google.com/2022/07/08/google-home-nest-app-disaster/