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Nest Cam C-371 Error

LWH
Community Member

‎12-12-2023 08:04 AM

I have several cameras that I am trying to install.    I get to the page where its looking for a Wi-Fi ...  no Wi-Fi's are found then I'm asked to choose a Wi-Fi.   I select one that is very, very strong ... and it gives me a C-371 error.

I already have several cameras installed and working.    I am getting the same error when I try installing any camera ... include Nest Cams (new and out of the box), a Google Nest Outdoor Wired Camera and DropCam Pros.

How do I get these cameras installed?

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2 REPLIES 2

MplsCustomer
Bronze
Bronze

‎12-12-2023 08:16 AM

@LWH 

I don't know whether it would help, but did you try the "Troubleshooting" steps for the C-371 error here?

https://support.google.com/googlenest/answer/9240048?hl=en-CA&sjid=14776461436651795560-NC#cant_find...

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EmersonB
Community Specialist
Community Specialist
In response to MplsCustomer

‎12-15-2023 02:41 PM

Hi folks,

 

@LWH, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what is the light status of your Nest Camera? Are you trying to connect it to 2GHz or 5GHz?

 

Give these steps a try:

 

  1. Quit the Nest app
  2. Check that your home Wi-Fi network is connected to the internet and the connection is working as expected. If other devices can’t connect to the internet, you’ll need to contact your internet service provider to restore service.
  • On a computer
  • On a phone
    • Or, turn on Airplane Mode on your phone. Then, turn on Wi-Fi on your phone while also keeping Airplane Mode on. Allow your device to connect to your home Wi-Fi network, and try to visit a web page like https://goo.gle/2K5DhQB. Make sure it loads properly. When you’re done testing, turn off Airplane Mode.

       3. Make sure your phone’s Wi-Fi is turned on, and that it’s connected to the same Wi-Fi network.

       4. Make sure you’re not trying to connect a 2.4 GHz-only camera to a 5 GHz network.

       5. Use the instructions in this article to restart your camera.

       6. Open the app again and set up your Nest camera on your phone.

 

Looking forward to your response.

 

I appreciate the help, MplsCustomer.

  

Regards,

Emerson

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