Nest Cam IQ Outdoor - NC023 Error

[ericjacksonwood]

My camera was working fine until a storm came through a few weeks ago. I was away at the time and got a notification on my phone saying my camera was offline.

Since then, I've tried resetting my modem/router, switching the breaker on/off, etc. but it still won't connect. There are no lights or anything anymore. I've double checked that the camera is turned on in the app, and the light indicators are set to auto. This leads me to believe there's something wrong with the power source?

However, when I bring the camera inside and connect it to power, the blue ring appears. But I'm still unable to connect the app to it. I've even tried removing the device from the app, but I'm still getting error NC023 when I try to set it up again.

I've also tried doing a factory reset, but for some reason the light ring never starts spinning blue, like it's supposed to.

Any tips would be greatly appreciated.

[janthadeus]

Hi ericjacksonwood,

Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. No worries, we'll check this out. A few questions:

1. Do you have an Android or iPhone?
2. How far is the camera from the router?
3. What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
4. Do you have another phone to set up your camera?

Give these steps a try:

• Close all the apps running in the background of your phone, reopen your Nest app then try it again.
• Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
• Disconnect any Bluetooth devices that are connected to the phone to rule out any interference.
• Bring your phone closer to your camera at least 10 to 12 inches close.
• Move your camera closer to the router within 3 to 5 feet.
• Unplug your camera from the power outlet. Wait for 10 seconds then plug it back in.

Let me know how it goes.

Thanks,

JT

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie