Nest Cam IQ Replacement Cable Needed

[Frisco]

I've had the now discontinued Nets Cam IQ replaced twice (within the warranty period) and it has gone out again! Many of the chats posted stated to call and fill out a form for assistance.  I was told warranty is from date of purchase not date of replacement. Assistance only works if you are WITH IN THE WARRANTY period, even though the website states they will take care of older customers. 

The issue is me needing a replacement cable. They stated they could not help, and would not help. I asked to speak with a supervisor and the tech stated he had other people holding and he would be disconnecting the call. 

I've spent $1500 in total on this system, I will not be purchasing nor recommending this product to any of my clients. 

You think you're getting a good product, DO NOT BUY from this company!

[MplsCustomer]

@Frisco 

This post has links to a couple of power supplies. I don't know whether they would work, and you'd also need to buy a long USB cable.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Camera-won-t-power-up/td-p/218380

[Brad]

Hey there,

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support. 

Best Regards,

Brad

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[Frisco]

I’ve seen all of the responses and they unfortunately are of no help. NEST be gone! 

[Brad]

Hey folks,

I am sorry to hear that you were not able to get a replacement through support. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help. We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread. 

Best Regards,
Brad

[Frisco]

I called, they said I would need to purchase a new camera. That’s not customer service, that’s sweeping the problem under the rug.