Outdoor wall base

[JeePeeMo]

About the Nest Google cams, where can I find another wall base ? I got only one in the box (two cams combo)
Nothing on the Google store.
Regards

[JeePeeMo · Accepted solution]

Yes, I did. But the support (very polite and fast) confirmed that they could not find a replacement base, nor propose one on the store. So, no solution via support. But I did find a replacement part on Etsy. All is well although I find it very strange to have only one wall mount in the 2 camera combos.

[storeyrich · Accepted solution]

Make sure you've lifted out EVERY tray in the box. I thought for a moment I only had one base, but the second base was underneath another tray. You wouldn't realise this at first as it's buried right at the bottom.

[JeePeeMo]

Ok, I find some on Etsy.
Stange that Google or Nest don't sell any parts...

[Brad]

Hey there,

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support. 

Best Regards,

Brad

[JeePeeMo]

I did contact the support. 😀
You're right, no replacement pieces here, nor in the support.
Too bad.
Thanks Brad

[Brad]

@JeePeeMo

So sorry for the inconvenience! Were you able to contact Support? If so, I am wondering what your results were. Please let us know!

Best regards,

Brad

[JeePeeMo · Accepted solution]

Yes, I did. But the support (very polite and fast) confirmed that they could not find a replacement base, nor propose one on the store. So, no solution via support. But I did find a replacement part on Etsy. All is well although I find it very strange to have only one wall mount in the 2 camera combos.

[Brad]

Hi there,

Just checking in on this thread as a solution was found. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[storeyrich · Accepted solution]

Make sure you've lifted out EVERY tray in the box. I thought for a moment I only had one base, but the second base was underneath another tray. You wouldn't realise this at first as it's buried right at the bottom.

[janthadeus]

Hey everyone!

Thanks for your help here, Brad and storeyrich.

JeePeeMo, checking in to see if you still need help with this. Have you tried the steps shared by storeyrich? In case there are any follow up questions or comments. Please let me know if you need further assistance. 
 

Best,

JT

[JeePeeMo · Accepted solution]

You are absolutely right. I thought I had emptied the box completely... but there was still a layer. Too bad the Google support didn't suggest it to me. Thanks a lot.
I now have one too many wall mounts 😉

[storeyrich]

Sorry you have too many mounts now but pleased you found the secret second mount in the bottom 😁

[Brad]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help. We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread. 

Best Regards,
Brad