Nest Cam Indoor (Wired) 2nd Generation

[RayTheDJ]

Removed Cams from my Home App because I had a whole new Internet Setup. Now I try to add them and it says they are connected to another account. Please remove them from previous account. Well I do not see them in my Home app anymore but it still tells me this. Any Help? I need to set these up as soon as possible.

[Brad]

Hey there,

You will want/need to Factory Reset them if you have a brand new wifi connection. Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here.

Best Regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[aatienza]

Hey RayTheDJ,

I appreciate the help, Brad. Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie