Nest Cam Indoor not powering on

[Sarool]

Hi,

I have a Nest Cam Indoor, model GJQ9T, that turned off and will not power back on. I have tried a different outlet, a different USB plug from one of my other Nest cameras,  plugging the USB cable into a computer and other USB power sources, and pushing the reset button while it is plugged in. None of this has resolved the problem. I can't try another cable because it is integrated into the camera. Please advise.

[ByronP]

Hi Sarool,

Thank you for posting in the community. I understand you're having trouble with your Nest Cam Indoor that doesn't power on. I appreciate all your troubleshooting efforts you've already taken. I'm here to help.

For better assistance, please respond to the following questions:

• Did the Nest camera work when it was first installed? If yes, how long has it been since installation?
• Have there been any recent changes made to the camera's setup, settings, or app?
• Is the camera paired to a Nest Account?
• Is the Nest camera’s cable securely connected to the power adapter?
• Are there any kinks or frays in the cable?
• Where is the device installed?
• Have you experience any power outage recently?

Please keep me posted on your findings.

Regards,

Byron

[Sarool]

Yes, it worked for several years after installation. 

No changes to its settings or location. 

It was paired to a Google home account 

No damage to the power cord. 

Per my original post, I performed troubleshooting on the cord and power adapter.

The camera was in a window, not in direct sunlight.

No recent power outages.

[ByronP]

Hi Sarool,

Thank you for your reply. I appreciate all the detailed information you've provided. Let's work together to find a solution.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Byron