Nest Cam Outdoor IQ failures

[dilagable]

I have 2 Nest Cam Outdoors IQs for 2 years and 2 months. I had one replaced shortly after installing it because it failed to turn on. I just had another one fail to turn on. It's obvious through my experience and reading online this is a very frequent issue and some type of design flaw. I reached out to support and they refused to offer any type of help. A 2 year warranty for a device that costs $400 a piece and is known to have a serious issue is absolutely ridiculous. Support's resolution was for me to buy a new camera, which I can't even do since Google no longer makes it. Completely unacceptable and thinking of getting rid of all my Nest devices, cancelling my Nest Aware and going to Simplisafe. 

[Brad]

Hey there, @dilagable!

I just wanted to jump in real fast and thank you for your feedback. I am sorry to hear that you have had a poor experience! Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.