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Cameras and Doorbells

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Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

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How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 1280 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 17316 Views
  • 0 replies
  • 7 kudos

Outdoor nest camera randomly fell?

It's been mounted in my garage for about a year. Yesterday it saw me doing laundry. Today I came out it's on the ground. There is no magnet among the parts I've been able to find. There is no video capture of it falling, just me doing laundry yesterd...

MattC86 by • Community Member
  • 1063 Views
  • 4 replies
  • 0 kudos

Replacement magnetic mount

Hi folks, I have 4 nest cams for outdoor use. One of the post with cam got damaged and I lost mount. I am unable to purchase the mount separately. Please can you help here? Best,Harish

Nest doorbell alex live stream

Hey I want to view a live stream of my doorbell cam from my Alexa echo but it says ‘live view unavailable in the Alexa app’ yet I can view my battery cam i want to be notified and see who is at the door can someone help please ??

Lukep by • Community Member
  • 1665 Views
  • 6 replies
  • 0 kudos

Dropcam and Dropcam Pro planned obsolence - BS

I received the following email yesterday and called Google support to verify it. The person I spoke to was very apologetic but could only repeat the party line. They are willing to give owners a WIRED Nest Cam replacement. But only 2 no matter how ma...

golfjr by • Community Member
  • 2353 Views
  • 9 replies
  • 0 kudos

Camera off and Clock keeps popping up

my screen camera shuts off and the clocks come off. Not one clock but two! I tried rebooting it and tried talking to google with no success. I don’t like calling because of the wait time but I had to being a new user

i got the nest camera and floodlight.

i was told from the beginning that it was all easy and they would have it all set up before they leave ,... now going on 4th week I'm still dealing with the problems no help at all from google or adt. The tecks at google just say i m trying ...i give...

Buka by • Community Member
  • 816 Views
  • 3 replies
  • 0 kudos

Can't connect Nest products to new wi-fi

Hi, I've recently moved house and changed from a BT router to Sky. I can't connect any of my Nest products (2x IQ indoor cameras, 1x IQ outdoor camera and 3x Nest protect. The protects just spool forever saying they're trying to connect. The cameras ...

Jodie74 by • Community Member
  • 5375 Views
  • 22 replies
  • 0 kudos

Strange Issue with nest cam outdoor IQ

Hi There, I have weird issue with nest cam outdoor IQ. It was added to my account for more than 2 years, one fine day it went offline. Tried restart , reset to factory , couldnt get it back online. The only way to get it working is to add it to a dif...

PradeepH by • Community Member
  • 327 Views
  • 0 replies
  • 0 kudos

My Google Nest Hello is peeling

Hello, my Google Nest Hello case is peeling after 2 winters!Is it a film cover that I can replace? Or any other solution?I have a big reception in 1 month, and i would like to fix the problem, because the look is really bad.

joekay by • Community Member
  • 884 Views
  • 5 replies
  • 0 kudos

Receive Alerts but No Video in History

My doorbell sends me a motion alert, but when I open the app to view it, there is no video in the history at all. The history is empty. This happens quite frequently. Wondering if anyone else has had this experience and is aware of a fix?

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