wired doorbell nest chime quit,

[BKIHUM]

hello nest chime is working only 10% of the time .wifi is fine and i have checked wires and done hard reset

[aatienza]

Hey BKIHUM,

Thanks for reaching out. Let's see what's going on — when did it start happening? Did you make any changes to your Nest Doorbell? Are you getting any messages in the Google Home app? Also, what's the status light of your doorbell? 

Your current settings may prevent the chime from ringing. Follow the steps below and let us know how it goes.

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Doorbell  > Check that Ring indoor chime is set to On.
4. Tap More > Quiet Time, then tap Cancel if it's active.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
 

Thanks for your help here, Archie.

Best regards,
Brad

[BKIHUM]

I tried the recommended steps but it made no difference 

[Brad]

@BKIHUM 

I can understand your frustration. Is the chime connected to enough power? Do you have a multimeter you can use to test it? Please let me know.

Best regards,

Brad

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

I appreciate the help here, Archie and Brad.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT