How do i stop nest from using all my internet up?

[JohnF]

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Original poster: Diana Wolfe

How can I stop Nest Cams from using up all my high speed internet? I dropped resolution it used up internet in a couple days...

[JohnF]

Hi Diana, 

Nest cameras are designed to record continuously and upload the footage to Google's servers where the footage is analysed to generate alerts for people, movement or sound. Because of this, the usage can be significant, even on low quality. I have pasted the estimated data usage below which will give you an idea of how much data the various settings can use. You can learn more about the data usage on the support page here. 

Quality and bandwidth setting

Low - 50 GB

Medium - 150 GB

High - 300 GB

-from Phil S UK(Product Expert)

[grippstick]

But how do we stop it from using data? I don't want to turn them off, but they bring my network to a standstill every 10 minutes.

[Brad]

@grippstick  

I can imagine it has been an inconvenience, and I would love to look into this further for you. What troubleshooting steps have you done on your end? What are your Wi-Fi speeds like? And how far away is your router from your Nest Camera? Please let me know.

Best regards, 
Brad

[grippstick]

I am getting 110Mbps down and 8Mbps up. The cameras are about 10 feet away from my router. I have factory reset both my google wifi router and the cameras. I have paused both the cameras at the router and run a ping to 1.1.1.1 and get around 28ms. While they are paused I monitor my network traffic and total network bandwidth up is around 1Mbps. When I unpause the cameras and monitor traffic. I see both of them using ~6Mbps up and my pings slow to ~1000ms. After that initial unpause, they both periodically just slurp upload bandwidth. I have changed their resolution settings to High instead of max, but it doesn't help. I have them both paused at the router currently, because I can't use my network when they are active. This is a thing I started to notice about a month ago and it took me a while to track it down to the cameras.

[Brad]

@grippstick 

It seems that you do have a decent connection. Have you replaced or changed your Wi-Fi router recently? Any major changes made to your network? Please let me know.

Best regards,

Brad

[grippstick]

No new changes. My configuration has been static for around 2 years, except for the addition of the cameras.

[Brad]

@grippstick 

Thank you for confirming that information with me. I think it may be a great idea for you to reach out to support in regard to this inquiry. Please fill out this form, and a support agent will reach out to you for next steps. Once filled out, please let me know, and also let me know if you have any follow-up questions or concerns.

Best regards,

Brad

[grippstick]

I'll do that. Thank you for your help.

[Brad]

@grippstick 

Thank you for your patience with us while getting you in contact with support. You should hear from them soon, once the form is filled out. 

Best regards,

Brad

[janthadeus]

Hey there,

We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for your help, Brad!

Best,

JT