Nest Cam Outdoor Magnetic Base

[Potxonh]

I owned two nest cam outdoor and misplace the magnetic base for both of the cams and now I am haven’t problem finding a replacement. Is there a way to order it from somewhere. I can’t seem to find it anywhere on the internet or even on the Nest/Google store online. 

[Toresuul]

Hi there - I need one too - did you find out where ? Regards Tore S 

[kensintay]

I have a missing magnetic base too. How do you request for a replacement? I tried looking online but no luck. Does nest sell the magnetic base?

[Brad]

Hi there, folks.

I am terribly sorry to hear about your Nest Camera issues! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

Please let me know if you need any further assistance!

Best Regards,

Brad.

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[kensintay]

Hi Garrett!

It’s been a week since Brad reach out to me but no body followed up to get my details on how to resolve my issue of the missing magnet. Please advise if there are other things needed on my end.

Thank you!

[Brad]

Hi there,

Nothing more is needed if you have provided the requested information in the email. I apologize for the delay, as there are delays for replacements at this time. But thank you for your continued patience, and we will get it processed as soon as possible.

Best Regards,

Brad.

[kensintay]

Hi!

I’ll wait for the follow up email regarding the collection of my information. Hope it will be soon.

Thank you!

[kensintay]

Hi Brad,

I haven’t receive any follow up email regarding the magnetic mount base for the google outdoor camera to get my info for replacement.

Please advise.

Thank you!

[Brad]

Hey there, 

Thank you for your patience! I am sorry to hear that you are still waiting for an email response. I myself do not process the Replacement, I only put through the request for one. I hope that your Replacement is received soon. Please let us know if you need further assistance. 

Best Regards,

Brad.