My outdoor cam is regularly going offline for long periods.
When I first bought the cam it was connected to my main router via wifi. I had regular connection issues, so now have a wifi extender which has halved the distance between the camera and the extender (distance is less than 15ft).
The camera goes offline at least twice a day for long periods. The wifi speed is above 40mbps for the majority of the time. What is the fix for this issue, as currently the camera is largely useless as it is offline for so long?
I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
Please let me know if you need further assistance.
Hi Brad, yes I do still need help.
I moved the wifi repeater even closer; it is now within 5 feet of the camera. This mostly solved the issue, but it still goes offline every so often. Surely this shouldn’t still be happening?
In fact, it’s ridiculous that it continues to happen. It has a steady power supple and steady wifi, and I have tried multiple times to reconnect to the wifi to ensure it’s connected to the correct network.
Are you sure that you have a strong, wifi connection? Most of the time if a camera continues to disconnect, it is because the connection is fairly poor. The closer the camera is to your wifi the better. I can see that you have an Extender now, which could help! Distance of 15ft or less is good. Have you tried to restart or Factory Reset your camera? Learn how here.
The connection is strong, and as mentioned the wifi extender is now within 5 feet of the camera. I have done multiple reconnections of the camera to the wifi network and it now works for a while and then still disconnects again at irregular intervals and for random periods of time.