Nest Cam Outdoor no longer able to connect to Wifi C100 error

[Bhmoss]

I’ve had this camera for years with no issue and there’s an identical one in the backyard that still works fine. Recently I noticed it wasn’t reconnecting to the wifi and it just shows the pulsing blue light. I tried to remove and re-add the camera in the nest app and when prompted for the wifi password it attempts to connect for an extended period and then says the password is incorrect. I then reattempt the connection and it immediately display a C100 error. I’ve verified the password is correct and even copied it directly from my phone’s connection settings. A lady on tech support told me the only way to factory reset these cams is to unplug them for at least 48 hours, which I did and the connection issues persisted. The camera is also not able to be added via the google home app and regardless of what camera type is selected, once the QR code is scanned, the prompt disappears and the app returns to the home screen. I can’t think of anything else to do and because the other camera connects fine, I have no idea why this one is not connecting to my wifi.

[MplsCustomer · Accepted solution]

@Bhmoss 

That doesn't sound good. We have 3 Google Nest Outdoor Cameras but haven't encountered this.

Google Nest does not document the meaning of a pulsing blue light for the Google Nest Outdoor Camera (https://support.google.com/googlenest/answer/9268073?hl=en-AU&sjid=12780809609691746844-NC#zippy=%2C...).

You could try contacting Support again (see below) to see if they can tell you the meaning of a pulsing blue status light. Does it mean the camera has failed, or something else?

The only way to factory reset Google Nest Outdoor Camera is to remove it from the Google Nest app (https://support.google.com/googlenest/answer/9252162?hl=en&sjid=12780809609691746844-NC#zippy=%2Cnes...), so maybe you were able to factory reset it when you removed it.

I've seen posts in this forum suggesting unplugging 1st gen cameras for 48 hours to factory reset them, but am not certain it works.

You cannot install 1st gen cameras in the Google Home app.

I suppose you could try temporarily relocating your camera closer to a Wi-Fi access point to see if that makes a difference.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[Bhmoss]

All support has told me is that the camera is no longer under warranty so they can’t do anything for me. The wifi in this location is solid. The back yard camera is actually much further away.