cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Cam and thermostat didn't migrate

JohnHartz
Community Member

‎12-27-2024 01:52 PM

I tried to migrate my nest cam 1st and thermostat over to Google home. Neither went and now I can't access in either the Nest account or Google home. They both were fine before in my Nest app. It says it's linked to another acco

0 Kudos
Reply
1 REPLY 1

MplsCustomer
Bronze
Bronze

‎12-27-2024 02:22 PM - edited ‎12-27-2024 02:24 PM

@JohnHartz 

What exactly did you do or try to do?  What exactly happened when you did so?

You can "migrate" a Nest Account to a Google Account, which then provides some access in the Google Home app for 1st gen cameras and for thermostats installed in the Google Nest app, but access remains in the Google Nest app.  After a successful "migration" you log into the Google Nest app with the "Sign in with Google" option using the Google (gmail) account to which you migrated.  (We migrated in 2020.). This is Google Nest's Help topic on migration:

https://support.google.com/googlenest/answer/9297676

You can also "transfer" 1st gen cameras (but NOT thermostats) from the Google Nest app to the beta "Public Preview" version of the Google Home app.  This is available only if you are using the "Public Preview" version and have already "migrated" or were always logging into the Google Nest app with a Google Account.  (We are not using the "Public Preview" version and have not attempted any "transfers".). See these Google Nest Help topics:

https://www.googlenestcommunity.com/t5/Blog/Expanded-support-rolling-out-all-Nest-Cams-can-transfer-...

https://support.google.com/googlenest/answer/13038234

0 Kudos
Reply