Nest Cam battery Live with Events doesn't Record

[Skarjune]

New Nest Cam is Setup in Home, Live, Events & Notifications on for People & Pets. Nest Aware free trial is on. Cam only recorded briefly in the first hour of use, then stopped. Deleting History and reviewing all settings doesn't help. Camera is Live on the Google Mesh wifi. Troubleshooter just fails with some system error, There is no Help for this except for Factory Reset. Seems I should just Return the set, since I invested in getting some bit of History. What am I missing?

1.  

[GabrielaG]

Hi Skarjune,

Thanks for reaching out to the community. I'm sorry to hear your Nest Cam Battery is not recording the events. I’m happy to assist you right now.

I appreciate the troubleshooting steps you have done. To get a better understanding of the situation, please help me out by answering the following questions:

• What type of Nest camera battery do you have (indoor or outdoor)? 
• Are you using the Google Home app or the Nest App?
• Has the Nest camera worked in the past? If so, when did the Nest camera stop working?
• Is all of their history missing or just certain portions?
• Can you check the camera’s live feed?

Also, if you have a free trial Nest Aware subscription, you can learn more about how it works in this article. FAQs about the Nest Aware 30-day trial.

Regards,

Gabriela

[Skarjune]

Only posted about Nest Aware not recording activity, as I stated that live feed and local recording worked. Thanks, but no help, so please read the post before posting an answer.