Nest Cam battery with nest aware

[dgt1128]

I recently added two nest cam battery cameras to the outside of my house and they are wired up to an outlet.  Should I be able to get 24/7 recording with that now and not just events that the cameras caught on their own?

-David

[MplsCustomer]

@dgt1128 

You get 24/7 recording if you have a Nest Aware Plus subscription. We have that, and see 24/7 history for 10 days with our Google Nest Camera (Battery). However, you're supposed to get a free 30-day subscription with a new camera. If you go to your camera in the Google Home app, and--on the screen with the live feed, and tap on the feed, and then click on "History" at the bottom of the screen, you should see a timeline near the bottom of the screen. You can use that to scroll sideways through your 10 days of 24/7 history, though it scrolls rather slowly and doesn't work as well as the Google Nest app.

If these are your first cameras, you may have to enable Nest Aware in Settings | Nest Aware in the Google Home app. We already had cameras so it started automatically. Maybe this page on Google Nest Help will help:

https://support.google.com/googlenest/answer/9248198?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Cnest...

[Tracysf]

I got free net aware when buying nest cam battery. But I do not get 24/7 recording with it, even plugged in power. Do you know how I can upgrade from net aware free 30 days to net aware plus right away so I can get the recording 24/7? 

[MplsCustomer]

@Tracysf 

This is Google Nest Help's page for buying a Nest Aware subscription:

https://support.google.com/store/answer/9396337?hl=en#zippy=

[Tracysf]

Thanks @MplsCustomer 

I was at Step 4, click on Settings then Features then Chose Nest Aware which takes me to the existing Nest Aware already set up (comes free with buying a nest cam), part of Google home app.

My question: how can i upgrade to Nest Aware Plus from the existing Nest Aware screen? Thank you so much!

[MplsCustomer]

@Tracysf 

I'm just another Nest customer and don't know why it isn't working for you.  Google's language seems to indicate it should: "you can subscribe to Nest Aware through the Google Home app on your Android device during or after a $0 30-day trial."

We first enrolled in 2019 during our free initial subscription, but the program was different then, and we enrolled in the Google Nest app.

[aatienza]

Hey folks,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie

[Tracysf]

No you need to subscribe to nest aware plus to get 24/7 recording