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Nest Cam not connecting

AMoe88
Community Member

We move to a new house with the new nest WiFi pro, and for some reason none of our 2nd generation cams that came from our our old house will connect or even allow us to setup them up as new devices after removing them from the google home app. They have been powered off for 30 plus days now so they should be acting as new devices. Like I said all of our generation 1 cameras work great. Please tell us what we are doing wrong or send us new ones and we will send back the old ones.

1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

Are you using the same Wi-Fi network name and password as you did at your old house? If so, that would allow them to automatically connect to Wi-Fi. If not you'll need to follow these steps:

Change camera and doorbell Wi-Fi network - Google Nest Help