I am trying to factory reset my nest cam to connect it to a new Nest account but the pinhole reset simply doesn’t work. There is no button to press or at least no sensation that it is being pressed. I hold a thumbtack in the hole for 15-30 seconds and no lights flash and I get no reset tone. Any solutions?
I've had better luck on reset buttons in general with a paper clip (because it's flat on the end) than a thumbtack, and sometimes you can't feel the reset button being depressed. Is the camera plugged in while you're trying?
Thanks for the reply. I just tried a paper clip and no luck. It feels like I’m pressing up against something solid. Yes the camera is plugged in and I removed the device before trying to migrate it to a new nest account. Not sure what else to do..
Just checking in to see if you have filled out the support form that @aatienza shared. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Sorry to hear you're having trouble resetting your Nest camera. It seems that if the device isn't capable of resetting, you may want to get support involved. I would invite you to fill out this support form, and a higher tier of support will reach out to you with next steps.
