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Nest Cam with Floodlight doesn't work with the Nest app and doesn't allow scheduling

carlk
Community Member

Just installed the Nest Cam with Floodlight and realized that it doesn't work with the Nest App...thanks genius google developers.  We have several cameras, doorbell, hubs, and they all work in the Nest App and the Google Home App but now have a lone camera that is only in the Google Home App that has much less functionality than the Nest App. I am not sure which genius at Google decided that less functionality is better.  So, now I can quickly monitor all the cameras and hubs via the Nest app and then need to switch to the Home app to see the backyard cam.  This is annoying enough but also, since it is only in the Home app, there isn't any scheduling for the camera.  Your choice is home or away for notifications...that is it. So, if you are home in bed and have it set to home/away, you will not get any notification from the camera at night.  Right now, I have our other cameras set to home/away and scheduling, which is easy to do in the Nest App but not possible in the Google Home App.  You can set a routine but then it just cuts the power to the Nest Cam with Floodlight which would prevent the floodlights from coming on...that is it.  It has a daylight sensor already so that is a waste.  So, obviously, the developers aren't users of their products, otherwise, they would think through this design better.  Another side note, maybe google should not have named this a "Nest" cam since it doesn't work with the Nest App...and just named it a Google Home Cam...

12 REPLIES 12

MplsCustomer
Bronze
Bronze

@carlk 

These were our feeling exactly after we purchased a Google "Nest" Camera (Battery) in Sept. 2021. We've been using 2 apps ever since.

ugh...lazy development of overpriced products. We have owned Nest cameras years before they were bought out by Google and the Nest app was better then also but we have stuck with the ecosystem and added more cameras, indoor and outside, plus a doorbell, hub, and hub max but all wired and they have worked with the Nest App and now with Google Home until now.  You would think that they would continue to work with the Nest App since...they are named....Nest....

Brad
Community Specialist
Community Specialist

@carlk

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. 

 

Best Regards,

Brad

carlk
Community Member

But my other cameras and Nest doorbell already work with the Home app the same way, except there isn't the history function.  Other than that, I don't see any difference in the Home App functions for the Nest floodlight and my other Nest cameras/hubs/doorbells.  The Nest app is much easier to manage the cameras and video history than the Home app.  It is just good for managing the overall ecosystem and routines so right now, I would advise folks not to buy the Nest Cam with Floodlights. Just buy the outdoor cam that allows you to manage it via the Nest app with your other cam, hubs, and doorbell and use a way less expensive sensor floodlight.   You don't gain much by integrating them and actually lose functionality because you have broken the system by only allowing it to be managed in the Home App.  Again, very lazy development by people who, obviously, don't use them.

Brad
Community Specialist
Community Specialist

@carlk

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad

carlk
Community Member

will do. Thanks.  BTW, I hope everyone on the development team uses these products so that you can see the issues that this type of development causes.

carlk
Community Member

Just to add, you have basically crapped on everyone who has spent thousands of dollars on all the past cameras,  hubs, and doorbell.  We have nest/google indoor, outdoor, doorbell, hub, hub max, speakers, protect, thermostats, front door lock, secure, and wifi....and they all work well together via the Home app and the Nest app.  The Nest app is much better to manage the cameras, door locks, open/closed doors, thermostats, and using Guard.  The Home app is better at managing the ecosystem and routines but each has their place in the use.

Brad
Community Specialist
Community Specialist

@carlk

 

Definitely understand that there may be improvements to be made, and we appreciate when our customers share their feedback with us. Thank you for sharing your feedback with us! I would suggest that you send it in via the app if you can.

 

Best regards,

Brad

carlk
Community Member

I sent a lengthy feedback via the app. Thanks.  It seems like this could be fixed via a software update so then we would be able to manage the camera via the Nest app so that we can quickly scroll through the camera video feeds (not have to click on each individual camera in the Home App to see the feed), create schedules so that you have more than Home/Away, see the history timeline better, and easily create clips.

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help, Brad.

 

We hear you and we appreciate you sharing your thoughts with us. We’re always looking for ways to improve.

 

Let me know if I can assist with anything else.

 

Regards,

JT 

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Thanks,

Archie

carlk
Community Member

Please keep this open for further discussion or if there is a solution by Google.