cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Cam with Floodlight shows "live video unavailable"

elijahk
Community Member

Starting at least a few weeks ago (probably early to mid-June 2022), my Google Home app shows "Live video unavailable" every time I try to check the video for my Nest Cam with Floodlight. I also have a wired Nest Doorbell and a Nest Cam Outdoor, and those are working fine. 

The Floodlight cam was still recording video, because I would get notifications and could see video in the event history. I did a factory reset to try to fix the live video issue, and after re-adding it the event history also doesn't work.

The camera is about 30 feet away from the router, and live video worked fine from December 2021 until sometime in June 2022. It's a TP-Link Deco mesh router, which has a single SSID for both 2.4ghz and 5ghz.

Things I've tried:

  • In the Google Home app, turned off the camera and then turned it back on. This didn't fix the live video issue, but video history still worked
  • Held the reset button for 5 seconds to reset the camera. This also didn't fix the live video issue, but video history still worked
  •  Held the button for 12 seconds to initiate a factory reset, then re-added. Live video still doesn't work, and this also broke the video history
  • Adjusted my router settings to disable 2.4ghz, removed camera from home and re-added
  • Adjusted my router settings to disable 5ghz, removed camera from home and re-added
  • Added a new "home" in Google Home app, then added camera to that home

None of this has worked. I can successfully re-add the camera. The light on the camera turns green, and the app successfully connects to it. But it always says "Live video unavailable".

This is very frustrating, because it used to work fine. I'm not sure if it's a hardware issue with the camera itself, or if there was maybe a recent software update that caused the issue. But it definitely isn't an issue with my home Wifi network, because it used to work fine and the other cameras still work fine.

9 REPLIES 9

elijahk
Community Member

Quick update on this. I disconnected my phone from the home Wifi network, and I can see live video in the Google Home app when connected to 5G. As soon as I reconnect to Wifi, it shows the "Live video unavailable" message again. So maybe it's an issue with the Google Home app and not with the camera?

For what it's worth, I also have a Nest Hub and it also can't connect to show live video for the Nest Floodlight.

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. This has been a known issue, I believe it was supposed to have been resolved in a recent update to the app. I would suggest checking to make sure that your app is up to date.


Best Regards, 
Brad

SM8
Community Member

It is up to date, I even uninstalled and reinstalled to be sure. Still not working.

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

elijahk
Community Member

Hi Brad,

Thank you for the response. I've got the most recent version of the app installed, but I'm still having this issue. I've submitted feedback from the app, per your instructions. 

Brad
Community Specialist
Community Specialist

@elijahk

 

I would also suggest that if you haven't already, please reach out to Support to see if they can offer any further assistance. This is an issue that hasn't been as common lately, so we are still tracking it at this time.

 

Best regards,

Brad

SM8
Community Member

I have the exact same problem with my nest camera with floodlight, I've uninstalled and reinstalled the app. Turned the mic off and back on, slide the volume control to low to high and still nothing, I manually adjusted the media volume and that seemed to work, but only sometimes. The Home app is Junk, if I would have known that this floodlight camera was not compatible with the nest app, I would not have purchased it. I have been having issues with my Google Mesh wifi for months as well, I have to reboot every other day or so and Google supports says there is nothing wrong on their end, which I don't believe. I really hope they fix these issues sooner rather than later.

Jeran
Community Specialist
Community Specialist

Hey there elijahk,

Did you have any more questions or need any additional help? 

Thank you,
Jeran