Nest Cam with floodlight / Activity or animal filter

[Kris_B]

We have a Nest outdoor cam with floodlight installed and have Nest Aware service.  It would record Activity or animal but somehow when you filter all recordings it will show there's none.  It seems like those type of events gets deleted off my queue after a 24 hour period.  Is there way to keep that from happening?  Thanks 

 

[MplsCustomer]

@Kris_B 

We have a battery camera (plugged in), which is the same camera as the floodlight camera, but without the floodlight, and we have a Nest Aware Plus subscription. There should be no way for events to get deleted from your history if you have a subscription, unless you delete your video history.

If you go to your camera in the Google Home app and go to Settings | Video | Video history, what option is checked? If you go to Settings | Notifications, which events do you have selected for being recorded and which one for receving notifications?

[Kris_B]

I have 30 day video history selected and for notification I have it set to notify for events I want notification.  And activity or animal is one of them.  I'm not sure why it shows no recorded event when I know there should have been there some I saw them the day before 

[MplsCustomer]

@Kris_B 

That seems odd. Is the circuit for your floodlight camera always turned on, as it should be? If you go to your camera in the Google Home app or on home.google.com website, it should always be "Live". Are you getting notifications for the events that aren't showing up in your history?

I've seen lots of posts from customers with floodlight cameras reporting lots of issues. I'm just another Google Nest customer, so I can't tell what's really going on. But some customers with floodlight cameras report the battery on their camera is running down, but that should never happen if their camera is always connected to power.

I do know that if we turn off the power to our battery camera, so that it is running on battery power, it goes into "Idle" mode and does NOT do well at waking up to detect and record events.

[Kris_B]

It's hardwired and always "live".  We do get a notification when the power source is off.  I've called Google support but weren't able to fix the problem.  They suggested to factory reset the camera.  I'm going to save some videos before I do so and see if that fixes the problem.

[EmersonB]

Hi everyone,

@Kris_B, thanks for reaching out here in the Community. How's it going with your Nest Camera? Hit this link in case you want to know the steps on how to save your video history. Let us know your update here.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[EmersonB]

Hello Kris_B,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link I've shared? In case you have an update, you know where to find us.

Thanks,
Emerson

[Kris_B]

I did a little more digging and it looks like the event is not getting deleted.  When I apply the "activity or animal" filter on my full history of recorded videos it's not finding them for some reason.  But if I scroll through all recordings I can find them there.

[EmersonB]

Hi Kris_B,

Thanks for getting back to us. To confirm, are you using the Nest app or the Google Home app? It's good to know that you're able find what you're looking for. Let us know if you have more questions in mind. 

Regards,
Emerson

[EmersonB]

Hello Kris_B,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
 
Thanks,
Emerson

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, MplsCustomer and Emerson!

Best,

JT