Nest Cam won't respond to factory reset

[smw1961]

I've had this camera working for quite some time and it just stopped.  Doesn't respond to attempt to do a factory reset.  Is it junk at this point or am I missing some other potential solution?

[Waterox]

Is it charged? Do you see any light from it when plugged in?

[smw1961]

Not battery powered.  No lights when plugged in.  no response to factory reset.

[Waterox]

2nd gen (battery) nest camera charging port can be plugged in wrong. Are the charging pins on the same side as the metal pins on the camera?

[smw1961]

I don't know the answer to your question, but my camera is not battery powered.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[GarrettDS]

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS
 

[Daylin]

I have the same problem. I have a doorbell worked for long time and the last week stopped working with a green static light on front and I was trying to did a factory reset and nothing, doesn't work