Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER & OVER & OVER

[Smurfqueen]

I read this string from earlier this year. I am having this problem now as well. Every once in a while it will work, but mostly I just have a spinner. There are three cameras, and they all do the same thing. I have restarted the app and even deleted it and reinstall it. I have restarted my phone as well. I really didn’t see any other suggestions in this string except to fill out a form. I’m not sure how that’s helpful to not show resolution in the string. This worked wonderfully until about a week ago. There have been no changes to the system, my phone or the cameras. This mainly happens at the house where the cameras are located. Please reply with steps I can take, other than the ones I’ve already taken, to resolve this issue, please. Thank you.

[Gumbeedad]

Me too!  It doesn't seem to show be any option to enable either.

[Lance_L]

Hi everyone,

Thanks for posting in our Community. I'm sorry to hear you're having trouble with this. I appreciate your reports; let’s check them out.

A few questions: what type of Nest cameras do you have? Do you have an iOS or Android device? What is the color of the status light on the Nest devices? Also, are you using the Google Home app or the Nest app?

If you haven't done so already, follow the troubleshooting steps below:

1. Make sure you have the latest version of the Google Home app or Nest app to get the latest features and bug fixes.

• Visit the Apple App Store or Google Play Store and download the latest version of the app if needed.

2. Check your modem or router's connection speed.

Learn more about each Nest Cam’s internet bandwidth (speed) usage.

• Run an internet speed test to check your bandwidth, and pay particular attention to upload speed (it’s usually a smaller number than download speed). You can contact your internet service provider (ISP) to help you test. This will help with the next 2 suggestions.
  Note: If you’re sure you have enough bandwidth to accommodate all the traffic on your network, you can skip to the next section about how to watch video remotely, or refer to this article for more detailed Wi-Fi troubleshooting.
• You can also check what happens when you pause other devices or apps that use a lot of bandwidth, like when you stream movies and play games. If that solves the issue, you might want to contact your ISP to switch to a plan with more bandwidth.
• If you think a slow connection at home is the cause of the issue with your camera, change its video quality to a lower setting.
• Nest app:
  1. Open the Nest app .
  2. Tap Settings Quality and bandwidth.
  3. Adjust the video quality from high to low.
• Home app:
  1. Open the Home app .
  2. Touch and hold your device's tile.
  3. Tap Settings Video.
  4. Lower the video quality from Max to High.

3. Check your device's internet connection. Try a different network and check if the video gets better. Here are some tips:

• Turn on Wi-Fi. If you're using a cellular data connection, your bandwidth can be severely restricted. Typically, a 4G cellular connection maintains good video quality. But if your phone’s connection drops to 3G or lower, you may notice degraded video quality.
• Switch to a different network. Many public Wi-Fi networks don’t have great bandwidth. If you can, find a network that's fast enough to view high-quality video.
• A firewall may block video playback on a corporate, educational, or institutional network that enforces a tight security policy. If you can, contact the owner of the network (such as your IT department) to check if they can make any changes that would help you view Nest Cam video through their connection.
• If you're on Wi-Fi, try to turn it off and use your phone's cellular connection.

4. Check out the Nest service.

Keep me posted.

Best,

Lance

[Lance_L]

Hello everyone,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Lance

[Lance_L]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community, and we’ll be happy to help.

Cheers,

Lance