Not receiving Google nest notifications on iphone

[Petronella]

We’ve installed two Google nest cameras and can see live feed but I receive no notifications of events. I have notifications turned on. I don’t want to go through the hassle of deleting the app and setting it  all up again. 

[Lance_L]

Hi Petronella,

Thanks for posting in our Community. I'm sorry to hear you're having trouble with this. Let’s check it out.

A few questions: what type of Nest cameras do you have? Do you have an iOS or Android device? What is the color of the status light on the Nest devices? Also, are you using the Google Home app or the Nest app?

If you haven’t done so already, follow the troubleshooting steps below (try to trigger a notification to test after each step):

• Connect the mobile device to another Wi-Fi or cellular network.
• Sign in to your account on another mobile device.
• Connect the Nest cameras to a different network.

More information here: Nest notifications not working.

Keep me posted.

Best,

Lance

[Lance_L]

Hello Petronella,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Lance

[Lance_L]

Hey Petronella,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community, and we’ll be happy to help.

Cheers,

Lance