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Nest Camera Battery - Something Went Wrong

Snoooyness
Community Member

A few weeks ago, I noticed my Nest Camera (Battery) said it was Offline so I charged it for a full day. Still wouldn’t work so I uninstalled it from my Google Home app and then performed a factory reset on the camera. Tried to reinstall the camera several times without success. It always ended with “Something went wrong…” I read the forums saying it could be an IOS issue and tried to install with an android phone. Still not working. Does anyone have a fix for this issue? I’ve tried all the tips on the forums. 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

SteveT1
Community Specialist
Community Specialist

Hi everyone,

 

Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hey everyone.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve