Nest Camera Battery Stopped Charging

[Flyer]

My camera is on and I am trying to charge it with the cable. For some reason it will not charge beyond 52 percent after trying for a 12 hour period. What's wrong? What should I try? Thanks.

Flyer

[MplsCustomer]

@Flyer 

Is your charging cord plugged in with the cord feeding towards the FRONT of the camera and is the plug fully seated? Is the LED status light pulsing white, indicating it's charging? https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-cam-battery

I've seen other reports where either the battery camera or the charging cord was defective. You could try contacting Google Nest here: https://support.google.com/googlenest/gethelp

We've had a Google Nest Camera (Battery) plugged in with the optional power cable and it always stays charged, so yours SHOULD charge; Google Nest says it should take 5 hours to fully charge the battery (https://support.google.com/googlenest/answer/11052520?hl=en).

[janthadeus]

Hi folks,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks for your help, MplsCustomer.

Regards,

JT

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie