02-05-2023 05:58 PM
My cameras (battery) outdoor keep going offline randomly not always the same one. I have 4 not including my doorbell. They’ve all gone off at least 3 times at random times. Doesn’t have to to do with distance as my home network is set up to reach home of about 2500 sq st and is not over 1600. My closest cameras to my router goes offline too and are close! It’s getting annoying as I’m starting to feel they are unreliable. I have 1 gig speeds and get plenty of speed at each camera location.
02-07-2023 01:10 PM
Issue is/has been on going. With no resolution in sight but maybe to sell my nest cameras.
02-08-2023 11:27 PM
Seems to happen every day making them so unreliable happened today too.
02-11-2023 02:28 PM
Hello SEF-92,
Thanks for reaching out here in the Community and for sharing with us your concern. To confirm, are you getting any error messages? Have you gone through any troubleshooting steps? Try restarting your Wi-Fi router and check their behavior.
Keep us posted.
Regards,
Emerson
02-11-2023 02:46 PM
Not an error they go offline. And I have done the steps as a bit back almost all of my cameras went offline for a few days for no reason. Went through customer support which did nothing they came all on a two days after on their own. Which sucks because the issue still happens. Not a network issue like I stated already it’s the cameras.
02-15-2023 10:40 AM
I'd recommend restarting your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. Please let me know how that goes.
Best regards,
Brad
02-18-2023 10:17 PM
Hey there,
Checking in — did you get a chance to restart your camera as suggested by Brad? If so, how did it go? Let us know if you need anything else.
I appreciate the help here, Emerson and Brad.
Thanks,
JT
06-19-2023 08:19 AM
I have the same. Am on holiday now more than two weeks and two camera's with almost full batterij suddenly are off line. Can't fix it myself from distance. Weard.
06-19-2023 06:46 PM
That happens to me when I go visit family an hour away never fails at least once a day one goes offline. Issue is consistent and persistent.
02-19-2023 12:04 PM
Did nothing no surprise still going offline. At random times.
02-20-2023 10:11 PM
Hey there,
Thanks for trying. Let’s further check this — a few questions: how far is the camera from the router? Were there any changes to your Wi-Fi network? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, is your camera connected to a 2.4 GHz or 5 GHz Wi-Fi network?
Here are some troubleshooting steps you can try:
Let me know how it goes.
Best,
JT
02-24-2023 06:45 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, everyone.
Thanks,
Archie
02-24-2023 09:43 PM
Like I stated prior all my cameras do it even the ones close by router in my living room at the opposite wall is my backyard camera no obstruction and it does almost daily.
03-02-2023 03:36 PM
My battery powered Nest camera goes intermittently off-line fora short period at least once a day. Battery power is good (10 months left) and internet speed is excellent at 316.2 Mbps with upload speed of 22.3 Mbps at the camera. I have no problems with my other 3 Nest hard-wired cameras going offline.
08-13-2023 08:06 AM
I have the same problem...
05-08-2023 07:20 AM
Same issue, camera is literally 10ft from my router and infront of a window. 1gb internet and I have a google pixel 6. Issue started around mid winter more frequent. but it would shut itself off for the cold, that acceptable. now it is above freezing and does this atleast a few times a day. Fully charged and been restarted, been in IT for 20 year so did all the normal things made sure it was up to date and the app. need a second camera but with this behaviour may lean to another brand. Very little avilable for testing or troublshooting the device, be nice if you could atleast recondition the battery or something via the software.
05-14-2023 08:13 PM
Yeah I want to look for an alternative Google’s support is this basically and we get kudos for it literally with no solutions.
06-20-2023 08:26 AM
I have the same problem, moreover I can say that the Nest Cam seems offline only for live videos, because it records any possible ones without any problem, notifies them immediately and I can also review them immediately as soon as they are recorded, which makes me assume that in reality the Cam is online and properly connected to the WiFi, only due to some error (software guess) Google Home sees it offline
08-13-2023 08:07 AM
I have the same problem. Google, when are you going to fix this ?
08-01-2023 03:51 PM
Having the same issue with this device
Model: Nest Cam (battery)
Device ID: D26895D4044354A8
Serial no.: 21051J3D51NAJK
Software version: nq-user 1.67 OPENMASTER 361459 release-keys stable-channel stable-channel
IP: 10.0.0.239. It is less than 100 feet from my router. I have reliable Comcast 1GB network. Camera is plugged into electricity constantly. I’m getting frustrated with your products when then don’t work reliably. Please assist.
08-08-2023 09:37 AM
What is google going to do to resolve this issue. If nothing, then im going to buy a different vendor product...
08-08-2023 03:27 AM
I'm having the same issue. I have 3 cameras. 1 of them works as expected, the other two are a nightmare. Constantly and randomly going offline. I contacted nest support, did all the resets, and even set up the cameras in a new home with a new nest network to (again) factory reset and install it in the existing Home setup. Totally pointless because I keep receiving that the camera is Offline. So frustrating.
08-23-2023 08:07 AM
Same issue for me. Camera closest to router constantly offline. Time to return them..
08-23-2023 09:28 AM
I'm trying to get a solution from Nest support. So far, I have returned two cameras while a third one is working as expected.
I'm basically toying with my network setup, but I don't think that's the problem while one camera is working fine.
08-23-2023 10:50 AM
Same with me 2 work fine 1 disconnects daily after a few hours. Unlike my old Nest cameras new ones not so much.
08-23-2023 12:19 PM
So… i called support. They walked me through rebooting the outdoor camera, rebooting my wifi router and that has resolved my issues to date! Easy fix for me
08-23-2023 12:25 PM
Care to share the process? Unplug router and hit small button on back of Nest Camera untill yellow lights and chime?
08-23-2023 12:35 PM
Sure, Yes dismount the camera, de press the reset button on the back of the camera for 5 seconds, remount the camera. Depending on your flavor of Wi-Fi router, perform a hard reset (power off). Do these steps in that order.
08-23-2023 12:46 PM
Thanks!