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Nest Camera Battery not connecting to Google Home after wifi change.

Cyklein
Community Member

Changed Wifi recently and I have three Nest Battery Cameras I am trying to connect. One is bricked - has not turned on in 6 months. Lets put that to the side for now. The other two were working fine prior to this Wifi change. I did not remove them from google home but instead I deleted the old home and made a new one. 

Current state. Both cameras start the setup process but then I get the error that something went wrong. I have tried restarting the cameras, and factory reset the cameras multiple times. At this point I am out of ideas. 

When the camera completes its factory reset the light changes to green (no blue like I think I need). 

Please help! 

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Cyklein 

Are you holding down the reset pin/button for at least 12 seconds, as described in the "Factory reset" instructions on the page below (not the "Restart" instructions)?

https://support.google.com/googlenest/answer/9252162

yes! 

it makes noises etc and the light goes white for a moment. Now its back to green. 

 

Cyklein
Community Member

another note is it appears to be working as it would if it was setup. AKA the light goes green when it detects movement. But again this camera is not connected to the google ap. 

Cyklein
Community Member

on the 5th attempt to factor reset this started to work. Thanks for the help. 

@Cyklein 

Yeah, sometimes factory resets are tricky.