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Nest Camera False People alerts, nobody there.

Evobury
Community Member

Hello, I have 7 cameras and a Nest Doorbell, all hard wired and Nest Aware for 24 Hr recording.

Only 1 Camera has any issues and this is capturing approx 8-15 "people" seen when there is in fact no one there.

I'm really puzzled as what to do next.

 

1 Recommended Answer

janthadeus
Community Specialist
Community Specialist

Hello there,
 

Understood — thanks for the heads up! Let’s further check this. Could you check if there’s an overlapping Activity Zone and turn off all notifications for the camera in question. Then, turn on only the person notification.
 

Let me know how it goes.

 

Thanks,

JT

View Recommended Answer in original post

13 REPLIES 13

janthadeus
Community Specialist
Community Specialist

Hi Evobury,
 

Thanks for letting us know. No worries, we’ll sort this out — a few questions: were there any changes to your Wi-Fi network? What’s the make and model of your phone? Also, have you created Activity Zones for the camera in question? If so, are Alerts enabled for the Activity Zones?
 

There are a few things that can trigger unwanted alerts or false positives, here are common triggers to name a few:

 

  • Changes in the light level.
  • Shadow moving across the frame. For example, if a cloud moves in front of the sun.
  • Trees or bushes swaying near your important areas.
  • Headlights or flashing entering the field of view.

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

JT

Evobury
Community Member
Sorry for not responding, as I mentioned I have six cameras and this is the only one that consistently has errors relating to people being seen. 
 
I have set up notifications and Zones for each Camera and this is the only one that has this fault. 
 
I’m not at the house this month I was hoping for a little more assistance other than “ Check your settings”
 
Is there anything else you might suggest ? I’m hoping it’s not turn it off then back on again….. LOL
 
Thanks for the follow up
 
Dave

janthadeus
Community Specialist
Community Specialist

Hello there,
 

Understood — thanks for the heads up! Let’s further check this. Could you check if there’s an overlapping Activity Zone and turn off all notifications for the camera in question. Then, turn on only the person notification.
 

Let me know how it goes.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

How's it going? Still need our help?

 

Regards

JT

Evobury
Community Member

JT,

going to try it tomorrow

 

D

janthadeus
Community Specialist
Community Specialist

Hey Evobury,

 

Cool — sounds like a plan! Keep me posted.

 

Thanks,

JT

Evobury
Community Member

Still getting false alerts but definitely not as many, 

janthadeus
Community Specialist
Community Specialist

Hello there,
 

Got it — glad to know that. While Nest strives to send customers notifications only when the camera senses important activity, false positives may occur as a natural outcome of using algorithms to process video. These algorithms learn and improve over time, limiting the number of notifications you’ll receive.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Regards,

JT

All seems to be much better now. Thanks for the support

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Cheers,

JT