06-20-2023 08:17 AM
What is the screw spec so I can get a replacement screw?
06-23-2023 11:51 AM
Hi Stuntdouble100,
Thanks for reaching out to us, and we’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?
I'll look forward to your response.
Best,
Zoe
06-26-2023 02:29 PM
Hi there,
Chiming in — were you able to fill out the form? Please let us know once you're done.
I appreciate your help, Zoe.
Thanks,
Jenelyn
06-27-2023 12:56 AM
Hi,
I have completed the form, do you need further info?
Mark
06-27-2023 08:04 AM
it is a M3 size bolt, pan head, if you need a replacement you would want to buy one that has a length of around 7 or 8mm
06-27-2023 03:53 PM
Hi everyone,
@Stuntdouble100, we appreciate you getting back to us. We're sorry for the confusion about filling up the form as we don't have the spare parts for your hex screw. We would recommend you to bring one of your hex screws to your nearest hardware store and get the same size or try the size that leedav11 has shared. The other option is to bring your hex key to your nearest hardware and find the hex screw that would fit with it. Let us know if you have other questions or concerns.
Thanks for answering, leedav11, Jenelyn and Zoe.
Regards,
Emerson
07-01-2023 10:41 AM - edited 07-01-2023 10:43 AM
Hello Stuntdouble100,
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information I shared aove? In case you have an update, you know where to find us.
I appreciate the response, EmptyNester.
Best,
Emerson
07-04-2023 10:37 AM
Hey Stuntdouble100,
Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
Thanks,
Emerson
07-05-2023 06:21 AM
Thanks,I have fixed with an M3 screw. All good
07-05-2023 03:34 PM
Hi Stuntdouble100,
Thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.
Regards,
Emerson