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Live Video Unavailable. The Camera may be unreachable or saving battery

upnorth01
Community Member

Hello. I set up my two Nest Cams in mid April on a WiFi network. They worked very well until just now when I decided to recharge them (batteries had dropped to approx 30%). I took them down, plugged them in overnight until they showed 100% and remounted them to the magnetic holder. About a day later I received messages that battery is being saved (less than 1 day of battery life left), camera is unreachable and I can neither see live video, nor any activity for which I still am getting notifications. What's the solution here please given that the cameras were fully charged (but that doesn't seem to be registering on the devices) and that they are connected to the WiFi still. Is this a known issue with a resolution? Thank you.

12 REPLIES 12

ElFrijole
Community Member

I'm having the same issue around 7:30am pt two cameras and door lock are offline tried restarting them with no success. The strange thing is my door bell is online 

EmptyNester
Gold Product Expert
Gold Product Expert

You might try speaking with a Nest support person the phone about this.   Here is the link to create a support ticket.  After you answer the questions there should be an update to escalate to a phone call or on-line chat. 

https://support.google.com/googlenest/gethelp

Anonymous
Not applicable

Unfortunately this seems to be commonplace 

Lance_L
Community Specialist
Community Specialist

Hello everyone,

 

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Appreciate the help, EmptyNester.

 

Best,

Lance

Lance_L
Community Specialist
Community Specialist

Hi folks,

 

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

 

Regards,

Lance

I don't 

Lance_L
Community Specialist
Community Specialist

Hey everyone,

 

I'd like to bump in here and make sure that you’ve seen our response.

 

Please let me know if you have any other questions or concerns, as I will be locking this thread after 24 hours.

 

Best regards,

Lance

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@ElFrijole, thanks for getting back to us. Feel free to post here if you have more questions in mind.

@Anonymous, thanks for chiming in.

I appreciate the response, EmptyNester and Lance.

Best, 
Emerson

EmersonB
Community Specialist
Community Specialist

Hi there,

It's us again. I'm bumping up this thread to ensure that everything is covered here. In case you have other questions or concerns, feel free to post it here.

Regards, 
Emerson

EmersonB
Community Specialist
Community Specialist

Hi everybody,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks, 
Emerson

Just close it now lol I grant thee permission 

EmersonB
Community Specialist
Community Specialist

Hello ElFrijole,

 

Just to make sure that everything is covered here. In case you need assistance with your Nest devices, feel free to reach out anytime and the Community would gladly lend a hand. I'll go ahead and close the thread now. 

 

Thank you for posting.

  

Regards, 

Emerson