Hello. I set up my two Nest Cams in mid April on a WiFi network. They worked very well until just now when I decided to recharge them (batteries had dropped to approx 30%). I took them down, plugged them in overnight until they showed 100% and remounted them to the magnetic holder. About a day later I received messages that battery is being saved (less than 1 day of battery life left), camera is unreachable and I can neither see live video, nor any activity for which I still am getting notifications. What's the solution here please given that the cameras were fully charged (but that doesn't seem to be registering on the devices) and that they are connected to the WiFi still. Is this a known issue with a resolution? Thank you.
I'm having the same issue around 7:30am pt two cameras and door lock are offline tried restarting them with no success. The strange thing is my door bell is online
You might try speaking with a Nest support person the phone about this. Here is the link to create a support ticket. After you answer the questions there should be an update to escalate to a phone call or on-line chat.
I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
It's us again. I'm bumping up this thread to ensure that everything is covered here. In case you have other questions or concerns, feel free to post it here.
Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
Just to make sure that everything is covered here. In case you need assistance with your Nest devices, feel free to reach out anytime and the Community would gladly lend a hand. I'll go ahead and close the thread now.
