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Nest Camera Live Video not working with Google Mesh Wi-Fi

Alaama
Community Member

I have 2 Google Nest Cams wired connected to my Google Mesh Wi-Fi.

All works fine (notifications, video recording history) except the live video streaming. Sound streaming works until message: can't connect to live steam.

Please help.

11 REPLIES 11

aatienza
Community Specialist
Community Specialist

Hey Alaama,

 

I’m sorry you’re having trouble with this. No worries, we'll check this out. When did it start happening? Were there changes made with the setup, settings, and/or app of the Nest camera? Also, what troubleshooting steps have you done so far?
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Alaama,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

Alaama
Community Member

I have found elsewhere in the forum to try to modify the Wi-Fi settings in the Google Home app:

Google Home > WiFi > Settings > Preferred Activities > Uncheck Video Conferencing AND Gaming

THIS RESOLVED THE PROBLEM but I found it frustrating as it looks like by doing this I downgrade in fact a functionality that seems better for my use of my network (as I make lots of Zoom and Teams calls...)!!!.  Will this be looked into by the Google team to improve their product? Especially because those settings are on by default... I would love to find out more about this.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

@Alaama We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Check out this link on how to file feedback.

 

@Sp2106 Try to do the suggested steps by @Alaama to see if that helps.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Sp2106,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Sp2106,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

Sp2106
Community Member

Hi, I still have the issue unresolved, can you let us know if a software/firmware update is being worked on to address this problem? 

Just to reiterate, I have two sets of devices on two networks:

- On Google Nest Wifi mesh network:

  • doorbell camera
  • floodlight camera
  • indoor camera

All are able to record to the cloud, and give me alerts when they detect a person, etc, but there is no live feed video. I tried all the suggested workarounds, including unticking the "preferred activities", but nothing has worked so far.

  I have a second wifi network on a Netgear router which has a doorbell camera and a floodlight camera, both also have the same issue on live feeds. 

Can you please provide an update on what is being done to fix this? I  really don't want to have to return all products, but this is not delivering the advertised functionality, even when connecting to Google's own wifi router! 

Brad
Community Specialist
Community Specialist

@Sp2106

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app
  • At the top right, tap your account.
  • Tap Feedback 
  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Alaama
Community Member

Hi aatienza,

Thank you very much for offering to help.
It happened since the start, after the whole setup. 
Following a few suggestions found online, I did a full reset of the 2 cams and restarted the setup from the beginning. I didn't change the issue.
I found out on another post in this forum that other users having similar issue had indicated that the issue could be resolved by changing a setting in their WIFI mesh to use only one frequency when their original setting was to use both 2.4GHz and 5GHz. The problem is that the Google WIFI Mesh doesn't allow to control specifically this setting.
This is why I decided to post about my issue as the other forum thread has therefore been marked as resolved.

Sp2106
Community Member

Same, issue, many threads on this from us many frustrated customers. Is there a way to consolidate into one thread so we get more attention? Please repost if you can to the following thread, there is already some activity with the (most likely bots), but maybe if we all post there we'll get attention from a human eventually? 

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Nest-Camera-wired-with-Floodligh...